Doctors and clinical staff rely on continuous access to patient records and systems. When access fails, even for a few minutes, it disrupts care delivery and creates delays across the department.
In many cases, resolving the issue requires opening a ticket, waiting for IT, and coordinating a remote session ,often while the clinician is with a patient.
Efficient IT support: With eProc, hospitals and healthcare organizations can improve the efficiency of their IT support team. eProc enables the service desk team to close tickets quickly, without remote control, and resolve most common problems in under one minute. This means that technicians can resolve more tickets, resulting in faster resolution times and improved user satisfaction.
Enhanced security and privacy: eProc’s unique framework allows service desk technicians to stream all required information from the remote computer without remote control, which means the technician does not see or need to see the end-user screen. This feature is particularly important in the healthcare industry, where sensitive information, such as patient information, medical information, and financial information, needs to be protected.
Advanced Emergency Alert Messages: eProc EAM offers healthcare organizations the ability to create and send predefined SMS text messages to mobile phones and customizable popup alert messages, which can be highly beneficial in emergency situations. These messages can be tailored to meet the specific needs of the organization, and can include details such as the type of emergency and the expected injuries. For example:
Active shooter in progress. Prepare for multiple gunshot injuries and triage patients accordingly.
Efficient incident management:
Personal EAM allows for the tracking and management of incident response, ensuring timely and efficient handling of incidents.
With eProc: The IT team can execute a predefined fix immediately, restoring access in real time — without interrupting the clinician or taking control of the screen.
• Access is restored in under 60 seconds
• No disruption to patient care
• No remote session or user involvement required