Hello, Help Desk?!
Waiting on the Help Desk
Your users are frustrated by the help desk,
particularly those “frequent callers”. And who
can blame them? Work interruptions destroy
productivity. They kill flow. And they are robbing
your company of everyone’s best.
Yesterday’s Best You’re using today’s best solutions, right? A ticketing system, remote control (LogMeIn, VNC, Bomgar, Microsoft Lync), cloud solutions, and tools like task manager and scripts. Your users don’t care. They only care about their problem. Yesterday’s best isn’t going to be good enough for much longer...
Just Fix It
Why do you have to interrupt the user at all? What if you could solve user problems before they even knows they have them? You should know about eProc
You don’t believe there is that much waste in your help desk. And we can absolutely prove to you there is. See the demo and decide for yourself. Don’t you deserve to know how much time you could have back?