Without eProc...


Waiting on the Help Desk Your users are frustrated by the help desk, particularly those “frequent callers”. And who can blame them? Work interruptions destroy productivity. They kill flow. And they are robbing your company of everyone’s best.

Yesterday’s Best You’re using today’s best solutions, right? A ticketing system, remote control (LogMeIn, VNC, Bomgar, Microsoft Lync), cloud solutions, and tools like task manager and scripts. Your users don’t care. They only care about their problem. Yesterday’s best isn’t going to be good enough for much longer...

With eProc....


Just Fix It
Why do you have to interrupt the user at all? What if you could solve user problems before they even knows they have them? You should know about eProc

Sceptics Welcome
You don’t believe there is that much waste in your help desk. And we can absolutely prove to you there is. See the demo and decide for yourself. Don’t you deserve to know how much time you could have back?

See The Demo

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Help Headaches

Waiting on the help desk is frustrating for your users. And if your team wasn’t chasing low level tickets, they could tackle more meaningful problems.
aboutUs

Help Desk Expert

All we do is help the help desk. We started questioning all the ways everyone tries to help users. Then eProc developed a fundamentally better approach.
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Help Solved

We’re following our vision to increase help-desk efficiency and eliminate frustration. Let us demonstrate how much faster you can close out tickets with eProc.

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Agents Deployed

I DON’T HAVE TIME FOR THE SERVICE DESK.

Remember when we didn’t have time for data security or moving services online or integrations? Then the scales tipped, the opportunity cost got too high, and we couldn’t ignore it any longer.

WE CAN’T TRUST THE SERVICE DESK

So you’re going to keep giving them unlimited access to remote machines with zero visibility into what they’re doing? If you don’t, they’ll keep sending you all those tickets they can’t solve.

THERE’S NO R.O.I. ON THE SERVICE DESK

Demand better than the “industry standard”. Today’s service desk sends a message. It says: “Our executive time isn’t important” and “our customers can wait”. Is that the message you want