with eProc
You canResolve IT support tickets
Without Remote Control
In Under One Minute
Without User Interruptions
Without Ticket Esclation
You can ResolveIT support tickets
Without Remote Control
In Under One Minute
Without User Interruptions
Without Ticket Esclation
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You've Tried EveryIT Support Technology,But it’s still not good enough
Resolution times are still high and support tickets keep piling up, impacting every aspect of your organization – from productivity to customer experience and, ultimately, the bottom line.
Are you ready to step in where automation fails? eProc is your missing Link
Launched in 2008, the unique communication framework allows IT teams to reduce resolution times by more than 90%, without remote control. That’s nearly 10 times more tickets resolved, with no downtime.
Are you ready to step in where automation fails? eProc is your missing Link
Launched in 2008, the unique communication framework allows IT teams to reduce resolution times by more than 90%, without remote control. That’s nearly 10 times more tickets resolved, with no downtime.
Enjoy eProc’s benefits
End-Users
IT Service Desk
Managment
End-Users
Better user experience
Reduced downtime
Faster ticket resolution
IT Service Desk
Enhanced professional skills
Direct computer access without remote control
Ticket resolution in under one minute
Managment
Increased customer satisfaction
Reduced ticket escalation
Improved service desk productivity and efficiency
eProc is the closest thing to IT voodoo.No modern organization can afford to operate without it
Your Current Resolution VS eProc's Statistics
Tap To See The Difference
Tickets A Day per Technician
Tickets A Day per Technician
Remote control dependent
without Remote control
Avg time to close ticket
Avg time to close ticket
tickets overflow
Prevent tickets overflow
Poor work performance
Improved Workload technician
Poor Service Quality
high Service Quality
Negative Customer Satisfaction
positive Customer Satisfaction
Dive into eProc
eProc changes the way you deliver organizational support by replacing lengthy remote computer digging.
Seamlessly integrated with your existing systems and IT solutions, eProc encompasses four solutions:
Control Hub
Powerful view for monitoring and controlling remote computers data and information in real-time.
Custom Commands
Streamline your IT Service Desk workflows with the power of custom commands.
Altering Global IT for Over a Decade
eProc assists modern organizations to operate at peak efficiency via new IT solutions.
Since 2008, we have collaborated with IT experts across dozens of organizations worldwide; enabling them to keep pace with customer demand and organizational goals.
