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Privacy Policy

Last Updated: September 30, 2025

eProc Solutions Ltd. (“eProc”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, platforms, or services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

 

Summary

At eProc Solutions, we respect your privacy. We collect only the information needed to provide and improve our services, like your contact details, account info, and website usage data. We use this to deliver support, maintain security, and keep you informed. We never sell your personal data, and we share it only with trusted providers or when legally required. You’re always in control: you can access, update, or request deletion of your data at any time.

 

1. Information We Collect

We may collect and process the following categories of information:

• Technical and browsing information: IP address, browser type, operating system, device identifiers, pages visited, session duration, and cookies.
• Contact information: name, email address, phone number, company name, job title, and other details you provide through forms, registrations, or communications with us.
• Platform usage information: login credentials, account settings, permissions, user activities, and support inquiries.
• Recruitment information: CVs, employment history, qualifications, and other information submitted when applying for a role at eProc.
 

2. How We Use Information

We use personal information for the following purposes:

• To provide, operate, and maintain our Services.
• To process registrations, authenticate users, and secure accounts.
• To respond to inquiries, provide customer support, and manage billing.
• To send important updates regarding Services, including operational or policy changes.
• To deliver marketing communications (where permitted by law, with the ability to opt-out at any time).
• To comply with legal obligations and enforce our agreements.
• To improve and personalize user experience through analytics and feedback.
 

3. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy:

• For the duration of your relationship with us.
• As required to meet legal, regulatory, accounting, or contractual obligations.
• For resolving disputes and enforcing agreements.
Once no longer required, information will be securely deleted or anonymized.
 

4. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers that perform services on our behalf (e.g., hosting, analytics, marketing, payments).
• Within eProc and its affiliates for operational purposes.
• With business partners or resellers, where you have consented or been notified.
• For legal reasons, including to comply with law, enforce terms, or protect rights.
• In the event of a business transaction, such as a merger, acquisition, or asset sale.
 

5. International Transfers

Your information may be stored or processed in jurisdictions outside your country of residence, including the United States, European Union, and the Middle East.
Where applicable, such transfers are safeguarded by contractual protections (e.g., Standard Contractual Clauses) or other lawful mechanisms.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data.
• Correct, update, or delete your information.
• Restrict or object to the processing of your information.
• Withdraw consent where processing is based on consent.
• Receive your data in a portable format.
• File a complaint with your local data protection authority.

Requests to exercise these rights may be sent to privacy@eprocsolutions.com.

 

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose.
• Right to request deletion of your personal information.
• Right to opt out of certain data uses.
• We do not sell personal information.
• We do not respond to browser “Do Not Track” signals unless legally required.
 

8. Cookies and Tracking Technologies

We use cookies, tracking pixels, and analytics tools (such as Google Analytics and reCAPTCHA) to:

• Provide secure Services.
• Analyze usage and performance.
• Personalize content and marketing.

You may manage cookie preferences through your browser settings.

 

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request deletion.

 

10. Communications

• Operational messages (e.g., billing, service updates) are mandatory as part of our Services.
• Marketing messages are sent only where legally permitted, and you can opt out at any time by following the instructions included in each message.
 

11. Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute protection.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through our website or by direct notice.

 

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

eProc Solutions Ltd.
3rd Tavas Street

Hod Hasharon 4535321, ISRAEL
Email: privacy@eprocsolutions.com