Tickets A Day per Technician
Tickets A Day per Technician
Remote control dependent
without Remote control
Avg time to close ticket
Avg time to close ticket
tickets overflow
Prevent tickets overflow
Poor work performance
Improved Workload technician
Poor Service Quality
high Service Quality
Negative Customer Satisfaction
positive Customer Satisfaction
Launched in 2008, the unique communication framework allows IT teams to reduce resolution times by more than 90%, without remote control. That’s nearly 10 times more tickets resolved, with no downtime.
Launched in 2008, the unique communication framework allows IT teams to reduce resolution times by more than 90%, without remote control. That’s nearly 10 times more tickets resolved, with no downtime.
Powerful view for monitoring and controlling remote computer data and information in real time.